data protection & privacy notice.

In line with the GDPR legislation, this notice tells you what personal information we hold and why, and what your rights are. 

Ways we collect your data:

  • If you participate in the postnatal recovery programme, we collect information via client discovery pack questionnaires. This may be completed online, by emailed document or in person on paper and then scanned into a digital format. 

  • You may have signed up to our newsletter either online or via a paper form.

  • You may have attended a workshop or retreat or other event run by us.

  • You may have emailed us directly or using a contact us form.

Processing your Data:

Your data may be used in the following ways:

  • To enable us to provide you with a professional service.

  • To contact you about services we offer.

  • With your consent/request, information may be shared with the health professionals we partner with. 

  • We will never share your personal information to third parties without your express written permission or request.

Retaining your data:

  • We  have a legal obligation to retain your client records for the following reasons:

  • Insurance and accounts records for 7 years.

  • Children’s records until they are 25 (26 if treated at age 17).

  • In addition, information collected about you in relation to the postnatal recovery programme is for us to fulfill our contractual obligation to you, for the English law limitation period of 6 years under a simple contract.

Data Security: 

  • Our database is registered with the ICO under the Data Protection Act and is stored on passcode protected computers. It is also backed up on a cloud server which is GDPR compliant.

  • Emails are stored by a passcode protected account and are deleted on a regular basis unless required for legal purposes. The email provider is GDPR compliant.

  • Any data accessible via team's smartphones is also protected by a passcode and is GDPR compliant.

  • Our mailing list is held via Mailchimp in a passcode protected account which is GDPR compliant.

  • Paper client notes are filed with the same level of protection as our own papers or carried by a member of the team personally.

  • Your digital information will always be stored in GDPR compliant systems or services.

Your Rights:

  • You are entitled to request access to the data we hold about you, to verify it is lawfully processed. We will respond to any such request within 30 days.

  • You also have the right to request correction of any data that you feel is inaccurate or incomplete.

  • At any time you may unsubscribe/be removed from our newsletter and other marketing.

  • You may ask to be deleted from our database and have your notes destroyed once the legal timeframe outlined above has lapsed.

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Copyright © 2019-2020 by Postnatal Recovery Ltd. All rights reserved.

Postnatal Recovery Ltd is registered in England and Wales. Company number 11769737.

Registered office: 90 Mill Lane, London, NW6 1NL.